Managed IT Services

Services / Managed IT Services

outsourced IT support services

We are committed to delivering ongoing managed IT services such as monitoring, maintenance, and consulting. We collaborate directly with you as your internal technical professionals, and we provide cost savings ranging from 50 - 70 %.

Server and Network Support

Our expert server team maintains a secure and reliable server by adhering to best practices for server management and network analysis. You can be confident that your IT infrastructure will be in good hands once it is transferred to us.

Security and Compliance Support

We provide you a safe operations center, adhering to industry-specific compliances and handling any security-related concerns with risk assessment, a secure firewall, encryption, and single sign-on (SSO). You receive server and network security on-site, as well as audits and other services.

Backup and Disaster Recovery

You'll never need to be concerned over your important data while we're on your corner. We assist you in setting an automatic data backup system with disaster-ready solutions that recovers data promptly and support you with dealing successfully in the event of a crisis.

IT Help Desk Services

When you require 24x7x365 days of continuous support, outsourcing-IT help desk services is the most cost-effective option. If you are seeking for IT help desk solutions, our help desk professionals can assist you in developing a work plan that is tailored to your specific company needs.

We can work on the basis of selected Tier 1 or Tier 2 that best suits your organisational requirements

Tier 1 IT Help Desk Services

1

The majority of the topics in this subject could be resolved over the phone, email, or other preferred method of contact.

2

Set an appropriate employment choice, such as the number of tickets per month, the number of hours worked, and the average resolution time.

3

Weekly/monthly reports that are customized to your plan's requirements and custom KPIs for measuring effectiveness.

Tier 2 IT Help Desk Services

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The majority of situations that are tier 2 require escalation since they can't be fixed almost immediately.

2

Additionally, the module can involve all of the IT support services you need to manage your whole IT infrastructure.

3

Among other choices, the module may be easily customized to match your requirements and is only billed for hours done.

4

Additionally, you receive weekly and monthly statistics that show how well the team is performing in terms of their average resolution time.

IT Help Desk Outsourcing Modules that are both affordable and adaptable

Our services, solutions, and personnel can be tailored to your specific business needs and your IT help desk requirements with a choice of a full- or part-time framework that works best for your project.

Do you intend to operate on a fixed-fee basis? Our fixed cost module will provide the precise, high-quality solutions at the predetermined price. Take advantage of cost savings while we provide the top-notch IT help desk solutions your company requires in line with the plan you choose.

24/7 Dedicated IT Service Desk Support

Do you want to outsource your IT help desk services entirely or just occasionally? We can support that. All we need to do to get started is fully understand your requirements, and execute it in a structured approach. We monitor the ticketing system you use and handle concerns swiftly before presenting a comprehensive and proven resolution.

IT Help Desk Services for the Overnight Shift

Do you have trouble offering IT help desk services to your customers around-the-clock due to a lack of sufficient staff at night? Through this engagement module, we provide you a competitive advantage. Due to the different time zones, we quickly cover shifts after 10 PM till your team can take over the following day.

On-demand IT Service Desk Support

You have the option to outsource your IT help desk services using this engagement module on a seat-by-seat basis, increasing the number of personnel per seat served to meet your needs.

Industries We Serve

Healthcare

We offer a diverse range of health-care services, including IoT, EDI, therapist scheduling, B2B/B2C marketplaces, and web-based Telemedicine and Pharmacy solutions.

Retail

We offer a diverse range of health-care services, including IoT, EDI, therapist scheduling, B2B/B2C marketplaces, and web-based Telemedicine and Pharmacy solutions.

eCommerce

With years of professional experience, we offer B2B, B2C, and wholesale-dealer solutions. specialists in WooCommerce, Magento, and Shopify (Partner).

Logistics

Deploy technology-based solutions for the logistics and transportation sectors that elevate supply chain visibility, blockchain management, and integrated supply chain distribution.

Education

With years of professional experience, we offer B2B, B2C, and wholesale-dealer solutions. specialists in WooCommerce, Magento, and Shopify (Partner).

Manufacturing

Manage the workforce, warehouse, inventory, and product lifecycle management with SaaS-based solutions that combine manufacturing intellectual capabilities and analytics.

Solutions

Software Development Outsourcing

IT Consulting & Advisory

Web Application Development

ERP & CRM Development

Startup MVP Solutions

Platform Development

SaaS Development

IT Managed Services

CMS Development

SEO

Services

Software Engineering

IoT Development

BI & Analysis

Cloud

API Integrations

QA & Testing

IT Services Outsourcing

Industries

E-commerce

Retail

Healthcare

Logistics

Healthcare

Finance & Banking

Manufacturing

Finance & Banking

Education

Real Estate

Technologies

.NET

PHP

Azure

VUE. JS

Laravel

iOS

Android

Microsoft BI

Ionic

Magento

& Platforms

Ruby on Rail

Java

MERN Stack

Mango DB

MEAN Stack

Mango DB

React Native

Flutter

Hubspot

Zoho

Company

About

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Why choose us

Technology Partner For

Enterprises

Start-ups

SMB

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